Online Remote Support
If you or your business has computer service requests such as those listed below, it is likely your service needs can be taken care of without the need of sending a technician to your home or business. QCS has invested in technology that allows us to securely connect to your system, see your screen and even take control of your mouse and keyboard. Remote suports allows us to log-on remotely and provide the same services others offer with onsite technicians and drop-off service centers.
Malware Removal (virus / spyware infections)
Software installation and configuration
Guided printer installation and configuration
Wireless network security configuration
PC tune-up and troubleshooting
File backup installation and configuration
How Does Online Remote Support Work?
Step 1: First, the service requires that you have a working high speed internet connection. If you meet this criteria, it is likely your problem can be resolved with our remote support solution.
Step 2: Call our office to schedule an appointment. We can discuss your service request and then schedule a time for the remote connection. Call 515-963-5410
Step 3: We will call you at the scheduled appointment time to get connected to your computer. A technician will keep you on the phone throughout the duration of the remote session.
Step 4: Click here to start remote support
Benefits of Remote Support
Convenience - No need to unplug your equipment to take it to a drop-off service center. Service is performed without a technician stepping into your home or office.
Cost and Efficiency - No technician travel charges. Less time is required - no drop off and pickup. No waiting for a technician to arrive onsite.
Security - End-to-end 128-bit Advanced Encryption Standard (AES) and Secure Sockets Layer (SSL) encryption ensures that the data exchanged in all remote sessions is completely secure. Plus, you can watch every move we make on your computer screen. No need to worry about the security of your data.